Keeping our clients’ computer networks running smoothly is a team effort and the linchpin of our computer support services is our Help Desk Co-ordinator (HDC).
No matter what support-level our clients have selected, be it:
Adhoc only call when there’s a problem
Regular scheduled visits, paid on invoice
Pre-paid scheduled visits, pre-paid in block
Remote unscheduled, paid in 15-minute blocks
Managed 24/7 RMM daily/weekly/monthly service
… they all need a single point of contact regarding their site who is technically competent and cool in a crisis. Sometimes, it’s a major problem impacting the whole company (Server or Internet down?), or perhaps it’s something that’s stopped a whole Department (Database disconnected?), and finally it could be a single person with a simple computer problem (password reset?).
Our HDC is a trained Microsoft professional, equipped with all the tools required to help you and your employees get back to work as quickly as possible. And best of all, our Help Desk facility is a free service for all our Customers, no matter how big or small – saving you time and money and eliminating the frustrations of waiting for a return call or onsite Computer visit.
Most incidental computer problems can be handled immediately, but for more complex problems, our HDC is available to provide in-depth computer troubleshooting or even arrange for an onsite computer service from one of our mobile Field Technicians.
At 1300 INTECH, we take pride in delivering a comprehensive support services encompassing both Microsoft Windows and Apple technology platforms. Since 2005, our IT support services have continued to expand and improve with every technology improvement, with the latest offerings being Remote Monitoring and Management Services (RMM) and Cloud Computing.
You can be assured that we will continue to implement improvements in our IT support services throughout Melbourne so that all our Clients computer systems deliver the best possible ROI.
If you would like to discuss our Computer Network services in more detail, please call 1300 INTECH and ask for one of our Directors, Emmanuel or Alan.
Call: 1300 468 324