Last week, we were asked by a client to investigate a ‘hack’ which didn’t involve any employees at all.
The attackers used deception and manipulation to convince a Bank to transfer more than $A25,000 from a business Trust account to the hackers Australian bank account. And just for good measure, they paid an energy bill as well!
Hacks perpetrated against bank call centres that completely bypass the customer are not uncommon.
This type of attack is known as "call centre fraud" or "social engineering fraud" and involves the attacker using deception and manipulation to convince call centre agents to divulge sensitive information, modify settings or perform unauthorized transactions.
Our client first became aware of the problem the next day when their 2FA check failed. Luckily, they contacted their Bank immediately and in time to to get their money back. But you may not be so lucky. You can’t stop the attackers contacting your Bank, but there’s plenty you can do to make it harder for them to get away with your 'hard-earned'.
Have you thought about this possibility happening to you? Imagine if your Bank let funds flow out of your account WITHOUT even contacting you? What then?
Don't do nothing - find out how you can protect your assets from 'bad actors'.
Get your copy of our Ultimate Guide to avoiding Call Centre Fraud in your mailbox right, and find out how you can protect yourself (and your cash) from cybercriminals.